Privacy Policy for Aces Connections Consultancy Inc. and Aces Immigration and Travel

Effective Date: 25 January 2025

At Aces Connections Consultancy Inc. and Aces Immigration and Travel (collectively referred to as the “Company”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our websites or engage our services.

1. Websites Covered

This Privacy Policy applies to the following websites owned and operated by the Company:

  • www.immigrationcoach.ca
  • www.acesit.ca
  • www.acescan.com
  • www.sponsoryourlovedone.com
  • www.emigrationhelp.com
  • www.students4canada.ca

2. Information We Collect

2.1 Personal Information

  • Name, email address, phone number, and mailing address.
  • Passport details, identification numbers, or immigration-related documents.
  • Payment details (for transactions or services).

2.2 Non-Personal Information

  • Browser type, operating system, and device information.
  • IP address, geographical location, and browsing behavior.
  • Data collected through cookies, including for analytics and advertising.

3. Legal Basis for Processing Personal Data

We process personal data under the following legal bases:

  • Consent: For marketing communications, personalized services, and the use of cookies.
  • Contractual Necessity: For fulfilling immigration or travel-related services you request.
  • Legal Obligations: For compliance with immigration laws, tax requirements, and other regulatory obligations.
  • Legitimate Interests: For improving our services, protecting our systems, and communicating with clients.

4. How We Use Your Information

We use your information to:

  • Provide and improve immigration and travel services.
  • Process inquiries, requests, consultations, assessments, and follow-ups.
  • Communicate updates, offers, and relevant information (with your consent).
  • Enhance your online experience through website improvements.
  • Comply with legal obligations and regulatory requirements.
  • Deliver targeted advertisements and retargeting campaigns through platforms like Facebook.

5. Sharing of Information

The Company does not sell or rent your personal information. However, we may share your information in the following cases:

  • With service providers: Assisting in processing applications, payments, or consultations.
  • With government agencies: For immigration-related purposes, as required by law.
  • With third-party platforms (e.g., Facebook): For targeted advertising or analytics purposes (with your consent).
  • To comply with legal requirements: Or to protect the Company’s rights and property.

6. Data Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. Security measures include:

  • Encrypted communication and secure servers.
  • Administrative, technical, and physical safeguards.
  • Regular assessments of system security.

While we strive to protect your data, no transmission over the Internet can be guaranteed as completely secure. By submitting information to the Company, you acknowledge that you do so at your own risk.

7. Cookies and Tracking Technologies

Our websites use cookies and similar technologies to enhance user experience, analyze website traffic, and deliver personalized content, including targeted advertisements.

  • Facebook Tracking Pixels: We may use tracking pixels to deliver personalized ads and measure campaign effectiveness.
  • Managing Cookies: You can manage your cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Retention of Information

We retain your personal information as long as necessary to fulfill the purposes for which it was collected or as required by law. Specific retention periods depend on the type of data and purpose of processing:

  • Immigration-related documents: Retained for the duration of your case plus seven years for compliance.
  • Marketing data: Retained until you withdraw consent.

9. Your Rights

You have the following rights under applicable laws, including GDPR:

  • Access: Request access to personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal or contractual obligations.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Withdraw Consent: Withdraw consent for processing activities where consent was the legal basis.
  • Object to Processing: Object to processing of your data for direct marketing or other purposes.
  • Lodge a Complaint: File a complaint with your local data protection authority.

10. Third-Party Links

Our websites may contain links to third-party sites. The Company is not responsible for the privacy practices or content of these external websites. Please review their privacy policies before providing personal information.

11. Contact Information

For questions, concerns, or complaints about this Privacy Policy or your personal information, please contact us:

Canada Office

Aces Connections Consultancy Inc.
2024-A Albert Street, Regina, SK S4P 2T7, Canada
Email: headoffice[at]acesit.ca
Phone: +1-877-522-3748

12. Data Protection Officer (DPO)

If you have specific inquiries about your data under GDPR, you may contact our Data Protection Officer at headoffice[at]acesit.ca.

13. Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required under GDPR.

14. Changes to This Privacy Policy

The Company may update this Privacy Policy periodically. Any changes will be posted with a revised "Effective Date" at the top of this document. We encourage users to review this page regularly.

By using our websites or services, you agree to the terms outlined in this Privacy Policy.